2-5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
3. The third parties with whom he shares personal information
The GDPR requires that you disclose the details of any personal information you share with third parties. Nathan should explain to his buyers why, when, and with whom he may share buyers’ personal information. For example:
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
5. If transferring personal information outside of Europe, how the transfer will be handled
GDPR requires you to disclose if you transfer personal information outside of the EU and the legal bases you rely on to do so, such as consent and contractual necessity. Nathan uses Google Cloud, which is Privacy Shield certified, so he should explain to his buyers that he relies on Privacy Shield as the legal basis for the transfer of his buyers’ personal information outside of the EU. For example:
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. His buyers’ rights regarding his use of their personal information and his contact details
Based on GDPR requirements, Nathan should finish by explaining to his buyers their rights regarding the information they provide to him on Etsy. Nathan should also provide his contact details and explain to his buyers that he is the data controller of their personal information. For example:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Amber Lissy, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com. Alternately, you may mail me at:
5120 97th Ter N. Pinellas Park, FL 33782
Decals: Dishwasher safe after they have been applied for 24 hours or more. However, your decals will last a lot longer by hand washing especially if your decal has smaller, more intricate letter and/or detail.
Shirts: Wash inside out, gentle cycle, cold water, & tumble dry low.
If you need to iron shirt, turn inside out and iron on reverse side of vinyl graphic.
Unfortunately, due to limited time and to keep my costs as low as possible, I do not provide previews before purchase. If requested, I can send a jpeg image prior to production.
Reserved listing orders (custom) receive previews prior to production. Previews are done on Monday, Wednesday and Friday mornings (this can vary during busy holiday seasons).
The glue sometimes needs reactivating, If taking a credit card along the back does not work, message me and I will send a detailed video of how to get the glue reactivated.
There are no refunds on custom orders but I assure you that I do everything possible on my end to make sure you receive your package by the date you request. Upgraded shipping and rush orders are always a priority and I oversee that these orders are successfully completed in enough time to arrive. Shipping dates are given at checkout and I stick to that date as best as possible.
***Guaranteed services are available for an additional fee.***
No. These decals are one-time-use and made with permanent adhesive vinyl.
Most items are eligible for return and/or refund within 7 days as long as the item is in its original packaging. Custom orders are NOT eligible for refunds nor are decals containing dates, locations, and/or names. Hats and shirts are also non-refundable/returnable. However, if customer is unsatisfied with the product they received, they must contact the store immediately to discuss in detail a partial refund or to exchange out the item. All returning items must be arranged with customer service to accept the return. Customer will pay for return shipping. Refund for the item will be refunded only after the item has been returned in its original condition.
Most cancellation requests are accepted within 24 hours of purchase. Same Day, Express 1-Day and RUSH Shipping orders and upgrades cannot be canceled after purchase due to the time sensitivity. If you need to make a change on a time sensitive order, please contact the shop immediately. Each of these requests is handled on a case by case basis.
A decal is a die-cut sticker that comes in 3 layer. The top layer is transfer tape, the middle layer is the sticker and the bottom layer is the backing. Decals are transferred from the backing paper to the surface you wish to apply them. They work similar to a temporary tattoo.
All items are standard shipping purchases are shipped First Class Mail with USPS. These items do not have insurance and tracking is usually limited. If your tracking number says the item has been delivered but you have not received it, check with your neighbors or with your local post office first. Usually they are the most helpful and almost alway locate it. If you cannot find your package after that, please contact the shop and we can look into it further. You can always however upgrade to Priority Mail for as low as $7.70 which will result in a a quicker shipping method, Insurance, and tracking information.
Yes, absolutely after an order has been placed. Custom text changes/font substitutions can be made for most designs. Proofs are provided upon request only. Two or more changes not due to my error, will result in additional fees of $5 per change.
Please note that monitor colors vary depending on screen settings and resolution etc. Vinyl colors can vary and may not be exact as the color chart, they are intended to give you a general idea.
Photos can be sent prior to shipping, however, a request to change the final product may result in additional charges.
Apr 22, 2022
Mar 29, 2018
Excellent quality and service. My sister loved it!
Aug 18, 2017
Fast shipping, great quality product.
May 16, 2017
Great for Camp marking my stuff
Feb 28, 2017
I couldn't find a shop that had personalized Trolls Cups for my daughters birthday party. So I ordered this and bought a regular Trolls cup to out it in! Shipped super fast and came out great!! Thank you. Would definitely recommend this shop to others!